Patient Service Representative II, Institute for Health & Healing

Sutter Health•Sacramento, CA

About The Position

The Patient Service Representative II serves as the first point of contact for patients entering an outpatient medical facility. The role greets and checks in patients, verifies information, schedules appointments, updates the electronic health record (EHR), facilitates intake procedures such as completing healthcare and insurance forms, and collects payments for services. The representative builds patient cooperation and confidence through competent performance and effective communication, and follows organizational and local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while supporting optimal patient care. The role may also involve performing specific tasks or orienting other department staff. Travel between Roseville and Sacramento locations is required as needed.

Requirements

High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret information and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills.
Well-developed time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
General knowledge of computer applications, such as Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to work independently and as part of a team, manage multiple tasks, and work in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to protect the privacy of each patient's Protected Health Information (PHI).
Ability to build collaborative relationships with peers and other staff members.

Responsibilities

Greet and check in patients entering the medical facility.
Verify patient information, schedule appointments, and update the electronic health record.
Facilitate intake procedures, including completion of healthcare and insurance forms.
Collect payments for services.
Communicate effectively with patients, their families or support groups, healthcare providers, team members, supervisors, and other hospital personnel.
Follow applicable regulations, codes, policies, and procedures to protect patient privacy and safety.
Perform specific departmental tasks and/or orient other staff, as needed.
Travel between Roseville and Sacramento locations as needed.