Patient Service Representative II

Sutter Health•Vallejo, CA

1d•$32 - $45•Onsite

About The Position

Serves as the first point of contact for patients entering an outpatient medical facility. Greets and checks in patients, verifies information, schedules appointments, updates the Electronic Health Record (EHR), facilitates intake procedures such as completing healthcare and insurance forms, and collects payments for services. Builds patient and provider confidence and cooperation through competent performance and effective communication. Follows organizational and local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while delivering optimal patient care. May perform specific additional tasks and/or orient other staff to the department. The primary location is Vallejo, California, with travel and coverage required across SEBMF locations based on business needs, including Orinda, Albany, Castro Valley, Oakland, Berkeley, Richmond, Lafayette, Antioch, Solano, and Brentwood.

Requirements

High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret data and instructions provided in written, oral, diagram, or schedule form.
Written and verbal communication skills.
Time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
General knowledge of computer applications such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including managing multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other staff members.

Responsibilities

Greet and check in patients entering the outpatient facility.
Verify patient information, schedule appointments, and update the Electronic Health Record (EHR).
Facilitate patient intake, including completion of healthcare and insurance forms.
Collect payments for services.
Communicate effectively with patients, their families or support groups, healthcare providers, team members, supervisors, and other hospital personnel.
Follow applicable regulations, codes, policies, and procedures to protect patient privacy and safety.
Maintain the privacy of each patient’s Protected Health Information (PHI).
May perform specific tasks and/or orient other staff to the department.
Travel to and provide coverage at SEBMF locations as business needs require.