Patient Service Representative II
About The Position
Silver Cross Hospital is seeking a Patient Service Representative II to coordinate patient activities before and after visits. The role includes collecting, reviewing, and updating practice-specific forms; printing the After Visit Summary (AVS); communicating payment policies for current services and prior balances; collecting payments; and assisting with scheduling follow-up appointments and procedures. The representative is also responsible for ensuring pre-visit clearance is completed on the date of service when it has not been fully completed in advance. This position is for the Orland Medical Pavilion in the SCMG OMP-Primary Care department and works days. The expected pay range is $18.70–$23.38; the final rate may vary based on factors including experience, education, certifications, demonstrated abilities, and market data.
Requirements
- High school diploma required.
- Excellent interpersonal skills and ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
- Exceptional customer service skills, including independent thinking, sound judgment, and creativity when resolving customer issues.
- Ability to balance multiple priorities and handle challenging situations effectively.
- Excellent verbal communication skills.
- Ability to use personal computers and select software applications.
Nice To Haves
- Associate or bachelor's degree preferred.
- Prior experience and in-depth knowledge of insurance preferred.
Responsibilities
- Coordinate after-visit activities, including collecting, reviewing, and updating practice-specific forms.
- Print the After Visit Summary (AVS).
- Communicate payment policies regarding amounts due for current services and prior balances.
- Collect patient payments.
- Assist with scheduling follow-up appointments and procedures.
- Ensure pre-visit clearing is completed on the date of service if it was not fully completed in advance.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Flexible Spending Account
- Other voluntary benefit plans
- Paid time off (PTO) and sick time
- 401(k) plan with a match
- Wellness program
- Tuition reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
