Patient Service Representative II - Heart Institute Ambulatory (Cardiac Surgery)

Cedars-Sinai•Beverly Hills, CA

8h•$25 - $39•Onsite

About The Position

The Patient Service Representative II (PSR II), following established practices, policies, and guidelines, provides clerical and administrative support/duties while handling high volume of patient coordination and complex scheduling in the licensed clinics at Cedars-Sinai Medical Center. The PSR II is cross-trained to cover multiple providers and is a resource.

Requirements

High accuracy and data integrity in maintaining patient demographic and insurance information.
Knowledge and understanding of scheduling protocols, guidelines, and standard operating procedures.
Ability to analyze and understand complex healthcare insurance benefits.
Adherence to healthcare regulatory standards and Cedars-Sinai Medical Center's best practices.
Adherence to all infection prevention standards and department policies and procedures.
Knowledge of CSMC and HIPAA confidentiality guidelines.
Proficiency in using the CS-Link system.

Nice To Haves

Cross-trained to cover multiple providers.
Experience with special scheduling requests or multi-coordination scheduling.
Experience coordinating procedures/testing with other departments and ancillary services.
Experience managing provider master schedules.
Experience coordinating patient referrals and authorizations.
Experience participating in departmental huddles and staff meetings, potentially leading discussions.
Experience managing department-specific data and workflows using lean methodology.
Experience performing courier services within a medical center.
Experience utilizing automated call distribution systems (ACD).

Responsibilities

Independently manages patient check-in and check-out procedures, including payment collection and reconciliation.
Maintains patient demographic and insurance information in the CS-Link system, ensuring high accuracy and data integrity.
Schedules and coordinates patient appointments effectively to ensure smooth patient flow. Maintains knowledge & understanding of scheduling protocols, guidelines & standard operating procedures. May perform special scheduling requests from leadership or multi-coordination scheduling (e.g., echo, EKG, Zio, labs) following provider visit sequencing, such as panel visits.
Coordinates procedure/testing with other departments and ancillary services, monitors daily patient schedule and identifies “no show” for rescheduling.
Analyzes and understands complex healthcare insurance benefits to assess patients’ out-of-pocket expenses and authorization requirements.
Manages providers master schedules, handling all changes and patient/provider correspondence.
Coordinates patient referrals and authorizations, ensuring that all patient interactions align with healthcare regulatory standards and Cedars-Sinai Medical Center's best practices.
Participates actively in departmental huddles and staff meetings, occasionally leading discussions or presentations.
Manages department-specific data and workflows using lean methodology.
Promotes and adheres to all infection prevention standards and department policies and procedures.
Retrieves and obtains records as needed per clinical protocol. Responsible for following CSMC and HIPAA confidentiality guidelines while performing all duties.
Manages patient flow in clinic, participates and guide patient for work-up in other departments as necessary. Liaison between patient and clinical team.
Performs courier services within the medical center vicinity such as picking up/dropping off supplies, etc. Maintains patient demographic and insurance information in the CS-Link system, ensuring high accuracy and data integrity.
Utilizes a consistent telephone greeting, answers telephones, takes complete and accurate messages, triages and relays to appropriate party to support the operational aspects of patient care. May utilize automated call distribution system (ACD).