Patient Service Representative - Georgia Heart Institute GHI - FT Days

Northeast Georgia Health System • Hiawassee, GA

8d • Onsite

About The Position

Responsible for checking in, checking out and appointment scheduling of patients, while providing excellent customer service to each patient.

Requirements

• High School Diploma or GED
• Excellent verbal and written communication skills
• Ability to work error-free with frequent interruptions
• Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Nice To Haves

• Minimum of one (1) year front desk experience at hospital or Physician's office.

Responsibilities

• Responsible for greeting and check-in of new patients and appointment scheduling of patients at various satellite locations, including Gainesville office.
• Responsible for greeting and check-in of established patients, including updating demographic information, making copies of insurance cards, collecting co-pays, and contacting the billing office for insurance changes or payment agreements.
• Responsible for Check-out of patients, including ensuring the patient has signed the encounter form, scheduling follow-up appointments, lab work, or placing the patient in the recall system, referring patients to schedulers for procedures, requesting payment on outstanding balances, and completing deposit slips.
• Responsible for Appointment Scheduling, including accurately scheduling new and established patients, monitoring and maintaining no-show and unfinished appointments, notifying clinical staff of additional and on-appointments, and canceling and rescheduling appointments as necessary.
• Insurance Verification: Verify insurance eligibility and coverage guidelines as well as process benefit correspondence in system.
• Miscellaneous Duties Assigned: Responsible for all outgoing mail, posting guarantor on account money, checking fax machine for incoming faxes, sorting and distributing faxes, attaching documents in a timely manner, and assisting other front desk staff and medical records.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED