Patient Service Representative II

TIDEWATER PHYSICIANS MULTISPECIALTY GROUP P C • Chesapeake, VA

6d • Onsite

About The Position

The Patient Service Representative II is responsible for performing a variety of front office administrative duties in support of physicians and other members of the practice; may take the lead in the group. This role requires excellent customer service skills and the ability to function effectively in a multi-disciplinary environment. The position involves managing appointments, patient check-in/check-out, verifying insurance, collecting payments, and other administrative tasks as needed.

Requirements

• Knowledge of computer systems and applications.
• Knowledge of office equipment.
• Knowledge of medical terminology and office procedures.
• Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Pays strong attention to detail.
• Excellent customer service skills.
• Ability to work scheduled hours as defined in the job offer.
• Ability to communicate effectively and professionally.
• High school diploma or equivalent required.
• Five years experience in a medical environment.

Nice To Haves

• May take the lead in the group.

Responsibilities

• Appointment scheduler on multiple telephone line system.
• Checking in patients for appointments and checking out patients at the end of appointments.
• Greeting and assisting efficiently and professionally patients and other customers that present to the practice with business other than appointments.
• Assure timely delivery of patient services.
• Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills.
• Verifying insurance.
• Collecting copays and balances.
• Perform other duties as requested by the Office Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED