Patient Service Representative II

Tidewater Physicians Multispecialty Group P C•Chesapeake, VA

5d•Onsite

About The Position

The Patient Service Representative II is responsible for performing a variety of front office administrative duties in support of physicians and other members of the practice; may take the lead in the group. This role functions in a multi-disciplinary environment, which requires the application of excellent customer service skills. The position ensures the timely delivery of patient services.

Requirements

Knowledge of computer systems and applications.
Knowledge of office equipment.
Knowledge of medical terminology and office procedures.
Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.
Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
Pays strong attention to detail.
Excellent customer service skills.
Ability to work scheduled hours as defined in the job offer.
Ability to communicate effectively and professionally.
High school diploma or equivalent required.
Five years experience in a medical environment.

Nice To Haves

Alignment with Company Mission and Core Values
Excellent Time Management/Organized
Open Communication/Positive Goal Driven
Excellent Customer Service
Juggles Multiple Priorities
Accuracy and Attention to Detail

Responsibilities

Appointment scheduler on multiple telephone line system.
Checking in patients for appointments and checking out patients at the end of appointments.
Greeting and assisting efficiently and professionally patients and other customers that present to the practice with business other than appointments.
Assure timely delivery of patient services.
Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills.
Verifying insurance.
Collecting copays and balances.
Perform other duties as requested by the Office Manager.