Patient Service Representative I Cardiology Services
About The Position
This role is within Cardiology Services and focuses on providing excellent patient service. The primary responsibilities include accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives are expected to utilize quality customer service techniques to ensure patient needs are met and maintain professional interpersonal skills with patients, physicians, and co-workers. The position also involves supporting department operations as needed, performing other duties as assigned, complying with all policies and standards, and abiding by all requirements to safely and securely maintain Protected Health Information (PHI).
Requirements
- High School Equivalent / GED
- Customer service experience preferably in the medical field (Required)
- Typing skills – 30 wpm (Required proficiency)
- Excellent verbal/communication skills (Required proficiency)
- Detail oriented (Required proficiency)
- Basic computer knowledge (Required proficiency)
- Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely up to 20 lbs
- Carrying Rarely up to 20 lbs
- Pushing Rarely up to 20 lbs
- Pulling Rarely up to 20 lbs
- Climbing Rarely up to 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
Nice To Haves
- 1+ years related experience as a Secretary/Receptionist
- ICD9 coding and medical terminology (Preferred proficiency)
Responsibilities
- Accurate and efficient patient registration
- Procedure scheduling
- Charge transmittals
- Collections
- Procurement
- Use quality customer service techniques to ensure patient needs are met
- Maintain professional interpersonal skills with patients, physicians and co-workers
- Supports department operations as needed
- Performs other duties as assigned
- Complies with all policies and standards
- Abides by all requirements to safely and securely maintain Protected Health Information (PHI)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
