Patient Service Representative - Cardiology
About The Position
Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. This position reports to a Team Lead, Site Manager or Practice Manager. Greets and registers arriving patients, completes registration forms and verifies insurance Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter Mails information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics Collects co-payments and office charges as needed and explains office payment billing policies to patients Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.) Ensures that office appointment schedule is coordinated with physician activities through the medical assistant Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients Schedules follow-up appointments and associated testing, documents these appointments and completes the necessary requisition forms and pre-cert exams Defines and resolves patient/physician issues/problems, bringing concerns to team lead or manager as necessary Reconciles super bills, co-pays and walk-in payments at the end of each session, and refers payment and insurance problems to Billing Department Keeps inventory of office supplies and orders supplies and maintains a clean waiting room Provides back-up support to other front desk staff and performs other related duties in support of efficient operations
Requirements
- High school diploma or equivalent
Nice To Haves
- Associates' or Bachelor’s degree in a clinical or business field preferred
- 2 years of relevant experience in a fast-paced medical office preferred
Responsibilities
- Greets and registers arriving patients, completes registration forms and verifies insurance
- Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter
- Mails information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics
- Collects co-payments and office charges as needed and explains office payment billing policies to patients
- Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.)
- Ensures that office appointment schedule is coordinated with physician activities through the medical assistant
- Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients
- Schedules follow-up appointments and associated testing, documents these appointments and completes the necessary requisition forms and pre-cert exams
- Defines and resolves patient/physician issues/problems, bringing concerns to team lead or manager as necessary
- Reconciles super bills, co-pays and walk-in payments at the end of each session, and refers payment and insurance problems to Billing Department
- Keeps inventory of office supplies and orders supplies and maintains a clean waiting room
- Provides back-up support to other front desk staff and performs other related duties in support of efficient operations
Benefits
- competitive benefits program designed to ensure work/life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
