Patient Service Representative - Cardiology

Hartford Healthcare•Middletown, CT

18h•Onsite

About The Position

Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. This position reports to a Team Lead, Site Manager or Practice Manager.

Requirements

High school diploma or equivalent
2 years of relevant experience in a fast-paced medical office preferred

Nice To Haves

Associates' or Bachelor’s degree in a clinical or business field preferred

Responsibilities

Greets and registers arriving patients, completes registration forms and verifies insurance
Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter
Mails information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics
Collects co-payments and office charges as needed and explains office payment billing policies to patients
Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.)
Ensures that office appointment schedule is coordinated with physician activities through the medical assistant
Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients
Schedules follow-up appointments and associated testing, documents these appointments and completes the necessary requisition forms and pre-cert exams
Defines and resolves patient/physician issues/problems, bringing concerns to team lead or manager as necessary
Reconciles super bills, co-pays and walk-in payments at the end of each session, and refers payment and insurance problems to Billing Department
Keeps inventory of office supplies and orders supplies and maintains a clean waiting room
Provides back-up support to other front desk staff and performs other related duties in support of efficient operations