Patient Service Representative I - Minimally Invasive Urology

Cedars-Sinai•Los Angeles, CA

4d•$25 - $34

About The Position

The Patient Service Representative I facilitates patient care by answering telephones, taking accurate messages, scheduling appointments, and managing referrals. The role supports patient check-in and check-out, verifies insurance eligibility, collects copayments, and maintains accurate patient information in CS-Link. The representative provides administrative support, assists with physician and provider schedules, and coordinates referrals and authorizations while following healthcare regulatory standards, Cedars-Sinai best practices, and HIPAA confidentiality guidelines. The position also contributes to departmental meetings and helps maintain clean, safe reception and waiting areas.

Requirements

High school diploma or GED.
No license or certification is required.

Nice To Haves

Associate degree or college diploma.
Six months of experience working with insurance companies and obtaining authorizations.

Responsibilities

Assist with patient check-in and check-out, ensuring necessary forms are completed and signed.
Collect copayments and verify insurance eligibility, applying an understanding of basic healthcare insurance benefits.
Accurately and promptly update patient demographic and insurance information in CS-Link.
Schedule and coordinate patient appointments under supervision, follow scheduling protocols, and use appropriate visit types in CS-Link.
Accommodate scheduling requests with an emphasis on customer service.
Assist in managing physician and provider schedules and handle patient and provider correspondence as directed.
Provide administrative support, including answering and routing phone calls and managing medical records.
Coordinate and manage patient referrals and authorizations in accordance with healthcare regulatory standards and Cedars-Sinai best practices.
Participate in departmental huddles and staff meetings.
Help maintain a clean and safe reception and waiting area.
Follow Cedars-Sinai Medical Center and HIPAA confidentiality guidelines.