Patient Service Representative I - Minimally Invasive Urology

Cedars-Sinai Medical Center • Los Angeles, CA

4d

About The Position

The Patient Service Representative I plays a vital role in facilitating patient care. The role primarily involves answering telephones, taking accurate messages, scheduling patient appointments, and managing patient referrals. The representative demonstrates professionalism and productivity while maintaining positive interactions with patients. The position provides administrative and reception support for Minimally Invasive Urology, including appointment coordination, insurance verification, referral and authorization management, and patient record updates. Duties must be performed in accordance with healthcare regulatory standards, Cedars-Sinai Medical Center best practices, and CSMC and HIPAA confidentiality guidelines.

Requirements

• High school diploma or GED (minimum).

Nice To Haves

• Associate degree/college diploma preferred.
• Six months of experience working with insurance companies and obtaining authorizations preferred.

Responsibilities

• Assist with patient check-in and check-out, ensuring necessary forms are completed and signed.
• Collect copayments and verify insurance eligibility, applying an understanding of basic healthcare insurance benefits.
• Accurately and promptly update patient demographic and insurance information in the CS-Link system.
• Schedule and coordinate patient appointments under supervision.
• Maintain knowledge of scheduling protocols, guidelines, and standard procedures.
• Use appropriate visit types in CS-Link to ensure patients are scheduled correctly.
• Accommodate scheduling requests with an emphasis on customer service.
• Assist in managing physician/provider schedules and handle patient/provider correspondence as directed.
• Provide general administrative support, including answering phones, routing calls, and managing medical records.
• Coordinate and manage patient referrals and authorizations while ensuring patient interactions align with healthcare regulatory standards and Cedars-Sinai Medical Center best practices.
• Participate in departmental huddles and staff meetings.
• Help maintain a clean and safe reception and waiting area.
• Follow CSMC and HIPAA confidentiality guidelines while performing all duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED