Patient Service Representative I

TIDEWATER PHYSICIANS MULTISPECIALTY GROUP P C • West Point, VA

26d • Onsite

About The Position

The Patient Service Representative I performs front-office administrative duties in support of physicians and other practice members. The role serves patients and other customers, helps ensure timely delivery of patient services, and applies excellent customer service skills in a multidisciplinary environment. Compensation starts at $15.00 per hour; the final hourly rate depends on the candidate’s relevant experience and qualifications.

Requirements

• High school diploma or equivalent.
• Knowledge of computer systems and applications, office equipment, medical terminology, and office procedures.
• Knowledge of grammar, spelling, and punctuation to type from draft copy and review and edit reports and correspondence.
• Knowledge of basic arithmetic to calculate, balance and reconcile figures, and make change accurately.
• Strong attention to detail.
• Excellent customer service skills.
• Ability to work scheduled hours as defined in the job offer.
• Ability to communicate effectively and professionally.
• Ability to lift or move equipment; stand and walk for limited periods; sit for extended periods; and enter data using a keyboard.
• Ability to occasionally reach, bend, stoop, lift and grasp or hold up to 30 pounds, and squat and lean over.
• Ability to hear normal-voice communications in person or by telephone and speak clearly and understandably.
• Basic corrected vision and ability to see and understand data on a computer screen.

Nice To Haves

• One year of experience in a medical environment.

Responsibilities

• Schedule appointments using a multiple-line telephone system.
• Check patients in for appointments and check them out at the end of appointments.
• Greet and efficiently and professionally assist patients and other customers who visit the practice for matters other than appointments.
• Help assure timely delivery of patient services.
• Verify insurance.
• Collect copayments and balances.
• Perform other duties as requested by the Office Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED