Patient Service Representative I Hospital
About The Position
This is a 100% in-person role, Monday - Friday 9:00 - 5:30 pm. The Patient Service Representative I will exemplify caring and compassionate customer service to create an excellent patient experience. They will provide exemplary interpersonal skills and the ability to interact with patients and families in a wide variety of sensitive situations. This role demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possesses the ability to work cohesively on a team and independently with minimal supervision. The representative will manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience. They will encourage patient utilization of front-end technology during the registration process, and enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information throughout the patient encounter. The role also assists with billing functions accurately and/or directs to the appropriate billing office, and demonstrates proficiency of emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations. Additionally, the representative will monitor inventory and stock medications, narcotics, and emergency medications/equipment.
Requirements
- High School Diploma or GED require.
- Computer experience required.
- Customer relations experience required.
Nice To Haves
- Experience with Medical Records Software preferred
- Front desk practice experience preferred
Responsibilities
- Exemplify caring and compassionate customer service to create an excellent patient experience
- Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
- Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
- Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
- Encourages patient utilization of front-end technology during the registration process
- Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
- Assists billing functions accurately and/or directs to appropriate billing office
- Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
- Monitors inventory and stock medications, narcotics, and emergency medications/equipment
Benefits
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
