Patient Service Representative Clinic
About The Position
This role is for a Patient Service Representative in a clinic setting. The primary focus is on championing the patient experience by providing a warm and professional welcome, guiding patients through check-in/out processes, and ensuring accurate record-keeping. The representative will also manage schedules, confirm appointments, handle medical record requests, assist with insurance authorizations and precertifications, and address billing questions. Additionally, the role involves submitting daily service charges, reconciling deposits, and providing essential clerical support to maintain an organized and welcoming environment.
Requirements
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Nice To Haves
- English/Spanish bilingual
Responsibilities
- Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
- Proactively manage schedules, confirm appointments, and handle medical record requests.
- Assist patients by verifying insurance authorizations and precertifications, and help them navigate co-payments and billing questions.
- Submit daily service charges, reconcile deposits, and provide essential clerical support.
Benefits
- Paid time off (PTO)
- Various health insurance options & wellness plans
- Retirement benefits including employer match plans
- Long-term & short-term disability
- Employee assistance programs (EAP)
- Parental leave & adoption assistance
- Tuition reimbursement
- Ways to give back to your community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
