Patient Service Rep - Primary Care Clinic

Saint Francis Hospital•Chicago, IL

2d•$17 - $24•Onsite

About The Position

The Patient Services Representative works in the Primary Care Department at the Prime Healthcare St Francis Primary Care Clinic in Chicago, Illinois. This full-time, day-schedule role has hours ranging from 6:30 a.m. to 5:30 p.m., Monday through Friday. The schedule is also described as variable. The representative schedules and coordinates patient appointments, manages information flow among physicians, nursing staff, therapists, clerical staff, and others, and prioritizes messages to support efficient clinic operations. The role collaborates with coworkers, other departments, and outside companies to help provide safe, efficient, quality patient care. It also involves verifying insurance eligibility and benefits, obtaining prior authorizations when needed, communicating patient financial responsibility, and collecting and maintaining accurate patient demographic, insurance, and account information. The position requires customer service and collaboration skills, healthcare scheduling or patient intake experience, computer and clerical skills, knowledge of insurance verification and authorization processes, and familiarity with medical terminology. A high school diploma or equivalent is required; BLS (AHA) certification is preferred. Prime Healthcare Illinois Medical Group offers competitive compensation and a benefits package with options employees can tailor to their needs. The stated estimated compensation range is $16.75 to $24.26; the exact starting compensation depends on factors including skills, applicable experience, education, credentials, and licensure.

Requirements

At least 6 months of previous scheduling or patient intake experience in a healthcare setting.
High school diploma or equivalent.
Ability to read, write, and speak English.
Strong computer skills.
Knowledge of standard insurance companies and verification requirements.
Knowledge of authorization processes for all payers.
Ability to multitask and prioritize needs to meet required timelines.
Courteous and professional communication skills for interacting with internal and external customers.
Strong clerical and organizational skills for record keeping and scheduling duties.
Knowledge of medical terminology.
Ability to collaborate and provide customer service to internal and external customers.

Nice To Haves

BLS (AHA) certification.

Responsibilities

Schedule and coordinate patient appointments with providers.
Manage information flow to physicians, nursing staff, therapists, clerical staff, and others as needed to maintain operations.
Prioritize workload and information messages to facilitate efficient information flow.
Collaborate with coworkers, other departments, and outside companies to support safe, efficient, quality patient care.
Verify insurance eligibility and benefits for appointments, procedures, and other services, including services requiring prior authorization.
Communicate patient financial responsibility to the patient or responsible party.
Obtain and verify accurate patient demographic and insurance information.
Accurately update patient account information as needed.