Patient Service Rep -Family Med- 1.0 FTE

Franciscan Alliance • Dyer, IN

1d

About The Position

Patient Service Representatives play a critical role in Franciscan Physician Network offices as the first point of contact for patients, family members, and caregivers. The representative communicates information, direction, and support to customers and collaborates with providers, management, and clinical staff to coordinate patient schedules and provide administrative support. The role also involves compassionately discussing patient responsibilities for copayments, prepayments, and outstanding balances.

The clinic is open from 8:00 a.m. to 7:00 p.m. The position is scheduled for 40 hours per week, with a consistent day-shift schedule and no weekends or holidays. Travel is never or rarely required.

Requirements

• High school diploma or GED.
• One year of customer service experience is preferred.

Nice To Haves

• One year of healthcare experience.

Responsibilities

• Answer incoming calls, respond to inquiries, schedule appointments, or direct callers to appropriate staff.
• Work within an electronic medical records system.
• Collect patient payments and apply payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.
• Perform additional daily administrative tasks based on the practice specialty.
• Communicate with patients about copayments, prepayments, and outstanding balances.
• Collaborate with providers, management, and clinical staff to coordinate patient schedules and provide administrative support.

Benefits

• Professional development opportunities.
• Enhanced benefits package.
• Pay structure that rewards experience and expertise.
• Consistent day-shift schedule and observed holidays off work.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED