Patient Service Rep -Family Med- 1.0 FTE
About The Position
Patient Service Representatives (PSRs) are the first point of contact for patients, family members, and caregivers visiting Franciscan Physician Network offices. They provide information, direction, and support, and collaborate with providers, management, and clinical staff to coordinate patient schedules and provide administrative support. The role also involves compassionately discussing patients’ copayment, prepayment, and outstanding balance responsibilities. The clinic is open from 8:00 a.m. to 7:00 p.m. The schedule is 40 hours per week, with a consistent day shift and no weekends or holidays. Travel is never or rarely required.
Requirements
- High school diploma or GED.
- One year of customer service experience.
Nice To Haves
- One year of healthcare experience.
Responsibilities
- Answer incoming calls and respond to inquiries.
- Schedule appointments or direct callers to appropriate staff for assistance.
- Work within an electronic medical records system.
- Collect patient payments and apply payments and adjustments to patient accounts.
- Balance daily encounter forms and cash drawers.
- Complete additional daily administrative tasks based on the practice specialty.
- Coordinate patient schedules and provide administrative support in collaboration with providers, management, and clinical staff.
- Communicate with patients about copayment, prepayment, and outstanding balance responsibilities.
Benefits
- Professional development opportunities.
- Enhanced benefits package.
- Pay structure that rewards experience and expertise.
- Observed holidays off work.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
