Patient Service Rep
About The Position
As our Patient Service Representative, you will serve as the essential first point of contact for patients, providing high-quality administrative support that ensures a seamless and efficient intake experience. You will play a vital role in the clinic’s front-office operations by managing patient records, facilitating smooth check-in and check-out processes, and maintaining compliance with healthcare regulatory standards. By providing exceptional customer service and accurate data management, you will directly contribute to the mission of Alegent Creighton Clinic and support our commitment to patient-centered care.
Requirements
- High school diploma or equivalent
Nice To Haves
- One year of previous healthcare experience
- Solid understanding of insurance authorization and billing requirements
- Ability to analyze data and coordinate complex daily tasks
- Strong interpersonal skills
Responsibilities
- Scheduling appointments
- Answering multi-line phone calls
- Verifying patient insurance information
- Collecting copays and deductible amounts at the time of service
- Scanning critical medical documentation into electronic health records
- Preparing patient charts
- Following up on missed appointments
- Confirming upcoming visits with patients
- Maintaining high standards of confidentiality
- Assisting with the daily flow of the clinic to ensure all business goals are met
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
