Patient Service Rep

Grove Dental Associates•Downers Grove, IL

1d•Hybrid

About The Position

Grove Dental Associates is seeking a Patient Service Representative to join their expanding Patient Service Center. This is a full-time, 40-hour per week position. Initial training will be conducted Monday-Friday from 8:00 am to 4:30 pm at the Downers Grove location for approximately 3-4 weeks. Upon successful completion of training and meeting work-from-home criteria, the position will transition to a remote role. Candidates must be located in the Central Time Zone and possess high-speed internet and a quiet, private workspace for remote work. The role involves receiving and making a high volume of calls to schedule and assist patients, creating patient charts, multitasking while scheduling, and identifying/resolving issues with urgency while maintaining patient confidentiality.

Requirements

High School diploma or equivalent.
Minimum 2 years’ experience in a customer service or call center environment.
The ability to identify and resolve issues with a sense of urgency while maintaining patient confidentiality.
Excellent interpersonal, communication, and telephone skills establishing positive relationships.
A stable employment history and history of consistent attendance.
Dependability, flexibility, and commitment to providing exceptional service for patients.
Must be in Central Time Zone
Must have high speed internet and a quiet private workspace to work remotely

Responsibilities

Receive/make a high volume of calls to schedule and assist patients for their next dental appointment
Create patient charts on the computer
Multitask when scheduling the patient with being able to review multiple applications at the same time on the computer
Ability to identify and resolve issues with a sense of urgency while maintaining patient confidentiality.