Patient Service Rep

Covenant Health•Nashua, NH

1d•Onsite

About The Position

JOB SUMMARY Patient Service Representatives' (PSRs) are responsible for performing a variety of daily office functions for a multi-physician hospital outpatient practice. The PSR serves as an ambassador of St. Joseph Healthcare as they act as the liaison between the practice(s) and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service. In addition, they are the first people to make an impression on our patients/visitors when they enter any of our facilities.

Requirements

High School Diploma/GED
Competent and knowledgeable of duties within the medical office setting, which may include filing, answering the telephone, patient registration, posting payments, charge entry, scheduling, third-party payers requirements, ICD-9 & CPT coding, medical records processing, patient contact, transcription, and assisting other personnel and physicians in all departments as needed.
Must handle & protect highly confidential patient information in accordance with hospital & departmental protocol, HIPAA requirements and the highest level of ethical standards.

Nice To Haves

Medical Terminology preferred

Responsibilities

Performing a variety of daily office functions for a multi-physician hospital outpatient practice.
Acting as a liaison between the practice(s) and its patients, visitors, and guests.
Displaying a high level of customer service.
Handling and protecting highly confidential patient information in accordance with hospital & departmental protocol, HIPAA requirements and the highest level of ethical standards.