Patient Service Rep, Full Time, OBGYN

Kindred Healthcare • Livingston, TN

5d • Onsite

About The Position

At ScionHealth, we empower our caregivers to do what they best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Requirements

• Basic computer knowledge.
• Excellent customer service
• Able to organize tasks, develop action plans, set priorities and function in stressful situations.
• Ability to maintain a good working relationship both within the department and with other departments.
• Must have good and regular attendance.
• Must read, write, and speak fluent English.

Nice To Haves

• Postsecondary (Cert/Diploma/Program Grad) in medical assisting
• 2+ years as a medical office receptionist, patient access, or medical scheduler in a primary care or specialty physician office setting

Responsibilities

• Greets patients as they arrive at the clinic.
• Checks patients in and completes the intake process to include insurance verification and updating demographic information.
• Performs electronic chart pre-load process.
• Scanning documents to the patient electronic chart
• Collects / post co-pays and other monies due from the patient at the time of service (for current and past-due balances)
• Answers phone calls and takes necessary action (Athena messages, overhead triage page, etc.)
• Performs daily opening and closing procedures; rolls the telephones, generates morning close-out (as needed)
• Scheduling: creates, modifies, cancels patient appointments
• Documents requests in for medication refills in Athena
• Manages medical records (hard-copy and electronic)
• Ability to multi-task in a face-paced environment
• Communicates effectively and pleasantly, decisive decision-making skills.
• Participates in orientation, instruction/training of new personnel.
• Additional duties as assigned.
• Follow management directives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED