Patient Service Associate - OBGYN

Albany Medical Center • Albany, NY

3d • $46,215 - $60,080 • Onsite

About The Position

The Patient Service Associate - OBGYN role is within the HBD - Maternal-Fetal Practice unit. This position is responsible for coordinating patient appointment scheduling, including patient registration, updating insurance information, and scheduling visits. The associate will interact with a diverse patient population and utilize the electronic medical record (EMR) for maintaining patient records. Key responsibilities include understanding and applying state and government agency regulations for patient consents, particularly for wards of the state and working with facilities for proxy consents. The role also requires knowledge of and adherence to payer requirements for referrals and authorizations within the specialty scope. The associate will schedule follow-up appointments, referrals, and prior authorizations, and communicate professionally and timely with providers, patients, clinical care teams, and insurance companies. Additionally, the role involves answering incoming phone calls and directing them appropriately, and maintaining a professional image through adherence to the dress code. The position is also responsible for preparing patient disability and out-of-work/school paperwork, discussing financial obligations, explaining regulatory forms, and answering related questions. The associate will work in multiple systems during patient interactions and phone calls to ensure accurate registration and support clinical workflow. This role requires an understanding of the practice and hospital strategic plan, supporting departmental policies, procedures, and initiatives, and representing Albany Medical Center (AMC) and its ideals. The associate is expected to champion an optimal patient experience, promote patient and employee safety, and understand patient safety goals.

Requirements

• High School Diploma/G.E.D.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escalate issues as needed.
• Strong teamwork skills and work ethic.

Nice To Haves

• 2-3 years office experience or one year of related experience in a medical practice
• Experience using an electronic health record and Microsoft Office a plus.

Responsibilities

• Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling.
• Interact with a diverse patient population.
• Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned.
• Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed.
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
• Answer incoming phone calls and direct appropriately to team members.
• Conveys professional image by adhering to the established dress code.
• Responsible for registration and scheduling process for complex patients.
• Responsible for updating the system with registration, scheduling and insurance information.
• Prepares patient disability and out of work / school paperwork.
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplify Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED