Patient Service Associate - OBGYN

Albany Medical Center•Albany, NY

2d•Onsite

About The Position

This role is responsible for registering patients, updating insurance information, scheduling visits, and other duties as assigned to coordinate patient appointment scheduling. The Patient Service Associate will interact with a diverse patient population, utilize the electronic medical record to maintain patient records, and be knowledgeable with state and government agencies to provide proper consents. They will also be knowledgeable of and adhere to payer requirements for referrals and authorization, schedule follow-up appointments, referrals, and prior authorizations, and communicate professionally and timely with all parties. The role also involves answering incoming phone calls and directing them appropriately, and conveying a professional image by adhering to the established dress code. Essential duties include the registration and scheduling process for complex patients, updating the system with registration, scheduling, and insurance information, preparing patient disability and out of work/school paperwork, discussing financial obligations, explaining regulatory forms, and answering questions. The associate will work in multiple systems during patient-facing interactions and telephone call receipts to complete accurate registration and support the clinical workflow. They will understand the practice and hospital strategic plan, support plans, policies, procedures, and initiatives within their scope, represent the organization, and exemplify guiding principles to ensure an optimal patient experience. Promoting patient and employee safety is a top priority, including fostering a safe environment and promptly reporting issues.

Requirements

High School Diploma/G.E.D.
Excellent customer service skills.
Ability to multi-task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time management skills.
Ability to review information and draw appropriate conclusions.
Good judgement and ability to problem solve; escalate issues as needed.
Strong teamwork skills and work ethic.
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties.
Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.
Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Nice To Haves

2-3 years office experience or one year of related experience in a medical practice
Experience using an electronic health record and Microsoft Office a plus.

Responsibilities

Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling.
Interact with a diverse patient population.
Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned.
Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed.
Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
Answer incoming phone calls and direct appropriately to team members.
Convey professional image by adhering to the established dress code.
Responsible for registration and scheduling process for complex patients.
Responsible for updating the system with registration, scheduling and insurance information.
Prepares patient disability and out of work / school paperwork.
Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
Understands the practice and hospital strategic plan.
Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
Exemplify Albany Med CARES guiding principles.
Is a champion to ensure an optimal patient experience.
Understands and promotes patient and employee safety as our top priority.
Promotes a safe environment and promptly reports issues.
Understands patient safety goals.