Patient Service Rep/Mobile Unit Driver

San Ysidro Health•San Diego, CA

1d•Onsite

About The Position

The Patient Service Representative/Medical Mobile Unit Driver is responsible for pick-up of the Medical Mobile Unit from storage parking. Transport medical staff to designated area in a safe and timely manner as the schedule warrants. Maintain Medical Mobile Unit cleanliness and keep in optimum working order as warranted by owner’s manuals. Complete daily log for unit. Responsible for set-up and breakdown of required materials, safety of parked vehicles, and monitors all fluids levels. Answer assigned work cell phone, greets, assists and directs patients and other potential patients seeking information. Screens and registers new patients. Assists patients in obtaining services and provides information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information. Performs clerical duties to support the daily business activities of the Mobile Unit. Contact scheduled patients and remind them about their appointment. Ascertains predetermined eligibility status and initiates appropriate documentation for processing patient for billing purposes. Assembles all data and documents require or complete patient registration. Schedule appointments in the office and on the Mobile Unit. Enter current patient demographic information into NextGen system. Uses payer resources (RTS) and websites to explore and access eligibility, initiates referrals for varies insurance such as Medi-Cal, Medicare, Manage Care, Commercial, etc. Provides assistance, guidance and direction to visitors and patients. Assists in care and maintenance of department equipment and supplies. Supports outreach and community events as needed including weekends. Provides coverage and assistance to other HIS areas within the department. Reviews supplies request orders to maintain an adequate inventory of supplies. Performs any other job-related duties as needed, assigned, or requested. Provide excellent customer service and be able to communicate effectively with internal and external personnel. Maintains a clean, safe, and organized work area at all times. Keep track of Mobile Unit routine maintenance, schedule appointment with mechanic and maintains appropriate maintenance logs. Performs weekly Mobile Unit refueling, grey and black water dumping. Communicate with management when repairs are needed for the Mobile Unit. Arrives on time a site, sets up and breakdown tables, chairs, and canopies as needed. Perform daily pre trip inspection when driving Mobile Unit. Adheres to all applicable SYHealth policies, procedures, protocols, and best practices. Demonstrates effective verbal and written communication skills in collaboration with teams to achieve quality, excellence, harmony and problem-solving to obtain stated goals and objectives. Demonstrates active listening skills, respect and a positive “Can Do” attitude. Enhances professional growth and development through participation in educational programs, reading literature to keep up-to-date related to healthcare laws and Leadership, attending in-service trainings and workshops to improve upon knowledge and skillset. Attends meetings, as required, and participates on committees, as directed. Demonstrates professional behavior standard etiquette, courtesy, mutual respect, confidentiality and treats every patient and employee with dignity in every interaction. Exhibits a high level of integrity, ethics, transparency, leadership style and trust. Promotes and fosters respect for patient privacy by maintaining confidentiality on all patient EHR data and abides by both the HIPAA Privacy and Security rules. Exhibits excellent presentation skills, confidently speaks up, follows the appropriate chain of command, and demonstrates effective verbal and written communication skills. Demonstrates supportive skills in providing excellent customer service experiences. Manages the process of the cash/receipt for any authorizations to release information. Complete and submit any logs pertaining to the operation and maintenance of the Mobile Unit.

Requirements

High School Diploma or GED equivalent
Valid California class B Driver’s License with air brakes endorsement, and proof of current insurance.
Clean driving record.
Over 21 years of age.
Minimum of 3 years of experience driving a Mobile Unit, bus, truck or vehicle of comparable size and length preferred.
One year of customer service experience required.
Applicant must be fluent in verbal and written English.
Knowledge of medical terminology.
Basic computer skills required.
Must type 35 wpm.
Ability to proficiently maneuver through all electronic applications used for job.
Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs.
Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

Nice To Haves

Previous experience in a medical setting preferred.
Bilingual in Spanish preferred.
Medical Records office procedures preferred.

Responsibilities

Pick-up of the Medical Mobile Unit from storage parking.
Transport medical staff to designated area in a safe and timely manner.
Maintain Medical Mobile Unit cleanliness and keep in optimum working order.
Complete daily log for unit.
Responsible for set-up and breakdown of required materials.
Ensure safety of parked vehicles.
Monitor all fluids levels.
Answer assigned work cell phone.
Greet, assist and direct patients and other potential patients seeking information.
Screen and register new patients.
Assist patients in obtaining services and provide information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information.
Perform clerical duties to support the daily business activities of the Mobile Unit.
Contact scheduled patients and remind them about their appointment.
Ascertain predetermined eligibility status and initiate appropriate documentation for processing patient for billing purposes.
Assemble all data and documents required to complete patient registration.
Schedule appointments in the office and on the Mobile Unit.
Enter current patient demographic information into NextGen system.
Use payer resources (RTS) and websites to explore and access eligibility.
Initiate referrals for various insurance such as Medi-Cal, Medicare, Manage Care, Commercial, etc.
Provide assistance, guidance and direction to visitors and patients.
Assist in care and maintenance of department equipment and supplies.
Support outreach and community events as needed including weekends.
Provide coverage and assistance to other HIS areas within the department.
Review supplies request orders to maintain an adequate inventory of supplies.
Perform any other job-related duties as needed, assigned, or requested.
Provide excellent customer service and communicate effectively with internal and external personnel.
Maintain a clean, safe, and organized work area at all times.
Keep track of Mobile Unit routine maintenance, schedule appointments with a mechanic, and maintain appropriate maintenance logs.
Perform weekly Mobile Unit refueling, grey and black water dumping.
Communicate with management when repairs are needed for the Mobile Unit.
Arrive on time at site, set up and breakdown tables, chairs, and canopies as needed.
Perform daily pre-trip inspection when driving Mobile Unit.
Adhere to all applicable SYHealth policies, procedures, protocols, and best practices.
Demonstrate effective verbal and written communication skills in collaboration with teams to achieve quality, excellence, harmony and problem-solving to obtain stated goals and objectives.
Demonstrate active listening skills, respect and a positive “Can Do” attitude.
Enhance professional growth and development through participation in educational programs, reading literature to keep up-to-date related to healthcare laws and Leadership, attending in-service trainings and workshops to improve upon knowledge and skillset.
Attend meetings, as required, and participate on committees, as directed.
Demonstrate professional behavior standard etiquette, courtesy, mutual respect, confidentiality and treat every patient and employee with dignity in every interaction.
Exhibit a high level of integrity, ethics, transparency, leadership style and trust.
Promote and foster respect for patient privacy by maintaining confidentiality on all patient EHR data and abide by both the HIPAA Privacy and Security rules.
Exhibit excellent presentation skills, confidently speak up, follow the appropriate chain of command, and demonstrate effective verbal and written communication skills.
Demonstrate supportive skills in providing excellent customer service experiences.
Manage the process of the cash/receipt for any authorizations to release information.
Complete and submit any logs pertaining to the operation and maintenance of the Mobile Unit.