Patient Service Liaison
About The Position
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Requirements
- Bachelor’s degree
- 2 years in Healthcare
- Strong customer service skills
- Outstanding interpersonal skills
- Excellent verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong knowledge of teamwork
Nice To Haves
- Master’s in healthcare
- Master’s degree desirable (e.g. MBA, MSW, MPH or MHA)
- 3 years in Healthcare
- Previous exp. in hospitality or concierge services
Responsibilities
- Skilled at shaping a positive perception of care through warm first impressions, including friendly body language, eye contact, and tone of voice.
- Responds compassionately and professionally to customer concerns, effectively solving problems or escalating as needed.
- Promotes a courteous and respectful environment for patients and families.
- Maintains confidentiality and privacy in compliance with HIPAA regulations.
- Demonstrates punctuality, reliability, and engagement in work duties.
- Is open to coaching, mentoring, and performance improvement initiatives.
- Dresses appropriately for customer service role, maintains excellent hygiene, wears ID Badge high and visible for all to see.
- Acts as an information resource for patients, families, and visitors.
- Instructs and educates patients and/or family members as needed.
- Provides assistance, comfort, and emotional support to patients’ families.
- Tracks surgery progress and delays and proactively updates families on patient status.
- Facilitates referrals to appropriate hospital personnel based on patient/family needs.
- Recognizes and respects cultural, social, and religious beliefs in care delivery.
- Disseminates information about HSS services and community resources
- Strong collaboration with peers and interdisciplinary teams to ensure quality care; understands & demonstrates optimal teamwork
- Shares information about new patients or transfers to ensure team readiness and coverage.
- Coordinates, communicates with, and provides ongoing guidance and support to Atrium volunteers.
- Answers telephone, routes callers, takes messages, and provides routine information to callers.
- Prepares and maintains accurate records, reports, and required documentation through EPIC, Salesforce, Outlooks, EZCall, and all departmental systems.
- Manages time effectively to meet patient, department, and hospital needs.
- Follows hospital and departmental policies to maintain safe and effective operations
Benefits
- additional benefits consistent with the role
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
