Patient Liaison

Madera Community Hospital • Madera, CA

6d • Onsite

About The Position

Madera Community Hospital is a growing acute care facility seeking talented individuals with a drive to provide quality care and dedicated to making a difference in our community. The Patient Liaison is responsible for meeting with patients to ensure a positive experience and address concerns or special needs that may arise during their Hospital stay. The Patient Liaison will work with the clinical team to address any concerns that may arise and solve problems to maintain patient satisfaction. The Patient Liaison will work with patients with varying diseases and disorders.

Requirements

• Strong communication, interpersonal and presentation skills
• Must be able to handle complaints and out of ordinary events of patients and other individuals with compassion, diplomacy and professionalism
• Proven experience in providing exceptional communications and customer service skills
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions
• Computer Skills including Microsoft: Word, Excel, Outlook

Nice To Haves

• Clinical experience

Responsibilities

• Meeting with patients to ensure a positive experience
• Addressing concerns or special needs that may arise during their Hospital stay
• Working with the clinical team to address any concerns that may arise
• Solving problems to maintain patient satisfaction
• Working with patients with varying diseases and disorders
• Handling complaints and out of ordinary events of patients and other individuals with compassion, diplomacy and professionalism
• Maintaining documentation in accordance with hospital policies regarding events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed