Patient Liaison

Floowi • Weston, FL

5d • Remote

About The Position

Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. Our mission is to make LATAM the world’s premier hub for growth and excellence.

Our Client is a U.S.-based outpatient healthcare provider offering a broad range of services including primary care, women’s health, preventive care, mental health, and minor in-office procedures. They serve a bilingual, community-oriented patient base through an in-person clinical model with extended weekly hours.

We’re seeking a Patient Liaison to support patient engagement and care coordination. This role involves contacting patients to follow up on appointments, lab work, and preventive care, ensuring care gaps are closed, and coordinating with clinical and administrative teams. The ideal candidate is detail-oriented, organized, and comfortable communicating with patients, providers, and internal staff to deliver a smooth and supportive patient experience.

Requirements

• High school diploma or GED required
• Strong communication skills for interacting with patients, coworkers, and management
• Basic mathematical skills to compute rates, percentages, and interpret data
• Ability to read and interpret documents such as safety rules and procedures
• Detail-oriented with strong organization and multitasking skills
• Familiarity with CRM and marketing tools, spreadsheets, and word processing software
• Ability to apply common-sense reasoning to routine problems

Nice To Haves

• Bilingual (English/Spanish)
• Experience in healthcare or patient engagement roles
• Knowledge of digital marketing, email campaigns, or social media in a healthcare context

Responsibilities

• Maintain and update spreadsheets to track patients due for labs, physicals, and insurance gaps, specifically for PPO insurances
• Contact patients via calls or texts to close overdue labs or care gaps
• Coordinate with laboratories to submit lab requests and ensure timely receipt of results
• Monitor quarterly performance goals and proactively engage patients to close care gaps
• Schedule and support annual physical exams and preventive care services
• Track and assist with insurance gaps to prevent delays in care delivery
• Scan and distribute daily incoming faxes, reports, and pharmacy requests
• Follow up on medical records requests and track Diabetic self-pay patients
• Report positive Quantiferon results to relevant portals
• Track radiology reports and follow up with imaging centers
• Additional clerical duties as assigned

Benefits

• Full-time remote role in a fast-paced, mission-driven environment
• Opportunity to support a wide range of healthcare services and community impact
• Collaborative team across clinical, operations, and administrative functions
• Chance to develop expertise in healthcare digital communication and patient engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED