Patient Service Coordinator III

Mass General Brigham • Boston, MA

1d • $19 - $28 • Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Performs administrative functions to support smooth and efficient clinical service and practice operations. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Make patient appointments and maintain appointment records. Assist callers with routine inquiries and triage matters appropriately. Process patient billing forms and scan documents to patient medical record (EPIC). Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. Additional responsibilities as assigned. Pay range: Dependent on experience — starting at $20 per hour, with increases based on the candidate’s specific years of experience

Requirements

• Associate degree in Secretarial Science or Business, or completion of a Secretarial Training Certificate Program, preferred.
• High school diploma or equivalent required.
• Minimum of three (3) years of work experience in a medical group practice, billing, and/or managed care setting required.
• Demonstrated ability to interface with various levels within the practice, with strong knowledge of issues related to managed care.
• Thorough knowledge of the EPIC system, including electronic medical record (EMR) modules and related features.
• Demonstrated ability to work independently with limited supervision; strong problem-solving skills with the ability to remain organized, detail-oriented, and outcome-focused within a team environment.
• Effective interpersonal and communication skills, with the ability to interact professionally with all levels of management.
• Knowledge of HIPAA confidentiality and privacy policies.
• Understanding of disaster protocols, including fire, safety, and code procedures, as required through mandatory training in accordance with MGH and JCAHO guidelines.

Nice To Haves

• Associate degree in Secretarial Science or Business, or completion of a Secretarial Training Certificate Program, preferred.

Responsibilities

• Performs administrative functions to support smooth and efficient clinical service and practice operations.
• Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and triage matters appropriately.
• Process patient billing forms and scan documents to patient medical record (EPIC).
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Additional responsibilities as assigned.

Benefits

• Medical, Dental, and Vision insurance
• Tuition Reimbursement
• Generous Paid Time Off
• 50% Off MBTA passes
• Access to childcare resources and emergency backup care
• 403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity options
• Exclusive “Perks” - enjoy discounts on tickets and passes for everything from ski resorts to museums to sporting events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED