Patient Service Coordinator Cardiology

Advocate Health and Hospitals Corporation • High Point, NC

2d • Onsite

About The Position

The Patient Service Coordinator Cardiology is responsible for utilizing computer programs and following established guidelines to schedule, update, and cancel appointments. This role ensures the completeness and accuracy of registration data, accurate billing and statistical information, and maintains accurate authorization records. The coordinator also ensures coordination of patient care and flow of information by promptly screening calls, delivering messages, documenting scheduling information, and communicating with clinical departments. Additionally, they assist with the completion of forms, maintain knowledge of insurance documentation and authorization requirements, and obtain referring clinic documentation. This position contributes to departmental success by assisting with methods to improve customer service and problem-solving. The coordinator serves as a liaison between patients, medical staff, and outside agencies, anticipating workflow and preparing accordingly. Other position-related duties may be assigned.

Requirements

• High school diploma or GED equivalent with one year office or clerical work experience in a direct customer service role.
• Experience working in high volume, fast-paced environment, answering phones and utilizing electronic messaging required.
• Satisfactory score on a departmental data entry test required.
• Excellent oral and written communication skills
• Ability to perform multiple tasks simultaneously
• Demonstrates ability to resolve consumer problems under stressful conditions
• Ability to stay positive in demanding situations
• Ability to develop and maintain professional, service oriented relationships with patients, physicians, co-workers and supervisors

Nice To Haves

• Medical terminology preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Utilizes computer programs and follows established guidelines to schedule, update, and cancel appointments.
• Follows departmental policies and procedures to assure completeness and accuracy of registration data. Ensures accurate billing and statistical information and maintains accurate authorization records.
• Coordinates with co-workers to accomplish departmental work assignments. Strives to meet or exceed target for abandoned call rates.
• Ensures coordination of patient care and flow of information by promptly screening calls, delivering clear and concise messages to appropriate party, appropriately documenting patient scheduling information, and effectively communicating with ambulatory clinical departments.
• Ensures coordination of patient care documentation by assisting with completion of forms following established guidelines, maintaining current knowledge of insurance documentation and authorization requirements, and obtaining referring clinic documentation.
• Contributes to success of department by assisting with development and implementation of methods to improve customer service and recognizing problems and determining possible solutions.
• Serves as a courteous and cooperative liaison between patients, medical staff, and outside agencies. Anticipates workflow and prepares accordingly.
• Performs other position related duties as assigned.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED