Patient Service Clerk, Development and Rehabilitation – Temporary Full-Time (1.0) (until January 2027)

CHEO•Ottawa, ON

2d•CA$25 - CA$31•Onsite

About The Position

CHEO is a global leader in pediatric health, serving over 500,000 children and youth annually. Ranked among the top hospitals in Canada for its digital infrastructure, CHEO integrates clinical care, research, and education to provide seamless healthcare. The Research Institute is dedicated to world-class research across a wide range of children's health concerns. CHEO has been recognized as a top employer by Forbes and Canada's Top 100 Employers for multiple consecutive years.

Requirements

Criminal Record Check (Level 1) (Essential)
Secondary School Graduation Diploma (Essential)
Bilingualism (English/French) (Essential)
Approximately 6 months of related experience (Essential)
Knowledge of computer software (Epic, Sunrise, Outlook) (Essential)
Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)
Ability to adapt to changes to meet organizational requirements (Essential)
Communicate effectively and concisely, both orally and in writing (Essential)
Deal effectively with internal and external customers (Essential)

Nice To Haves

Experience working in a clinical environment live on Epic Ambulatory (Preferred)
Experience in patient registration using Cadence (Epic) (Preferred)
Experience in creating, editing, scanning and scheduling referrals (Preferred)
Experience in managing order workqueues (Preferred)
Experience in patient check outs including follow ups and recall management (Preferred)
Experience using inbasket communication in Epic (Preferred)

Responsibilities

Create new patient profiles in EPIC.
Patient registration in Cadence (Epic Hyperspace) in accordance to registration standards.
Input electronic referrals in Epic Referral Management and update referrals according to triage.
Scan referrals into Epic with appropriate naming convention.
Schedule new patients from workqueues according to priority and wait times.
Schedule return patients from recall list and follow-up workqueues according to required follow-up date.
Schedule interpreters for families as required.
Schedule clinic orders and manage order workqueues.
Greet patient and parent(s). Verify demographic information in accordance to registration procedures.
Interpret MOH Eligibility and make updates in patient record accordingly.
Collect self-pay payment and complete Fee For Service form.
Collect fees as required.
Complete check-outs and schedule follow up appointments or put patients on recall lists/ workqueues.
Monitor all workqueues and recall lists associated within primary area of work to ensure quality and advise supervisor of outliers and changes to the waitlist.
In consultation with clinical staff, implement visit cancellation and rebooking.
Receive incoming telephone calls and respond to patient inquiries.
Contact clinic physicians, nurses and allied health team members as appropriate to manage inquiries.
Communication with clinical team through Inbasket.
Telephone communication and telephone messaging within CHEO established policies/procedures.
Telephone pre-visit screening for infection control.
Utilize Epic to notify clinicians of patient arrival.
Appointment confirmation and follow-up from automated system.
Direct patients/families to a designated location within the hospital.
Request patient files from medical records, as appropriate.
Ensure that progress notes and sheets are available and stamped with the right date, where required.
Pick up patient charts in medical records on a daily basis, where required. Ensure that all charts are available and request missing ones.
Maintain an inventory of stock.
Maintain filing. Ensure orders with notes are filed. Locate old charts as appropriate.
Maintenance and ordering of clinic supplies.
Facilitation of clerical duties related to equipment repairs including filling of special form and taking the equipment to the appropriate location.
Retrieve labels for specimens.
Orientation of volunteers.
Orientation of clerical staff to clinics and on Epic.
Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
Perform work in accordance to CHEO privacy and confidentiality policies.
Perform work in accordance to Epic training and documented standards.
Attend staff meetings when scheduling allows and review circulated minutes.
Perform other related duties as assigned by supervisor.