Patient Service Clerk, Emergency Department- Permanent Full-Time (1.0) / Commis des services aux patients, USP de l’urgence- Poste permanent a temps plein (1,0)

CHEO•Ottawa, ON

4d•Onsite

About The Position

CHEO is a global leader in pediatric health, serving over 500,000 children and youth. The Patient Service Clerk plays a crucial role in the Emergency Department by scheduling appointments, registering patients, preparing charts, maintaining patient lists, verifying billing, and performing other clerical tasks. This position is permanent and full-time, operating within an integrated child and youth health system that combines clinical care, research, and education. CHEO is recognized as a top employer in Canada for its commitment to employee development, benefits, and a supportive work environment.

Requirements

Secondary School Graduation Diploma (Essential)
Approximately 6 months of related experience (Essential)
Knowledge of computer software (Epic, Sunrise, Outlook) (Essential)
Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)
Ability to adapt to changes to meet organizational requirements (Essential)
Communicate effectively and concisely, both orally and in writing (Essential)
Deal effectively with internal and external customers (Essential)
Criminal Record Check (Essential)
Bilingualism (English/French) (Essential)

Nice To Haves

Experience working in a clinical environment live on Epic Ambulatory (Preferred)
Experience in patient registration using Cadence (Epic) (Preferred)
Experience in creating, editing, scanning and scheduling referrals (Preferred)
Experience in managing order workqueues (Preferred)
Experience in patient check outs including follow ups and recall management (Preferred)
Experience using inbasket communication in Epic (Preferred)

Responsibilities

Create new patient profiles in EPIC and register patients in Cadence (Epic Hyperspace).
Input and update electronic referrals in Epic Referral Management according to triage standards.
Scan referrals into Epic with appropriate naming conventions.
Schedule new and return patients from workqueues and recall lists according to priority and required follow-up dates.
Schedule interpreters for families as needed.
Manage clinic orders and order workqueues.
Greet patients and parents, verify demographic information, and interpret MOH Eligibility.
Collect self-pay payments and fees as required.
Complete clinic check-outs and schedule follow-up appointments or place patients on recall lists/workqueues.
Monitor patient lists and workqueues to ensure quality and report outliers to the supervisor.
Implement visit cancellations and rebooking in consultation with clinical staff.
Receive incoming telephone calls and respond to patient inquiries.
Communicate with physicians, nurses, and allied health team members to manage inquiries.
Utilize Epic for in-basket communication and to notify clinicians of patient arrival.
Confirm appointments and conduct follow-ups using an automated system.
Direct patients/families to designated locations within the hospital.
Request patient files from medical records and ensure progress notes and sheets are available and stamped correctly.
Pick up patient charts from medical records daily and request missing ones.
Maintain inventory of stock and filing, ensuring orders with notes are filed.
Locate old charts as appropriate.
Maintain and order clinic supplies.
Facilitate clerical duties related to equipment repairs, including filling forms and transporting equipment.
Retrieve labels for specimens.
Orient volunteers and clerical staff to clinics and Epic.
Perform work in accordance with the Occupational Health and Safety Act, CHEO corporate/departmental policies, and privacy/confidentiality policies.
Attend staff meetings when scheduling allows and review minutes.
Perform other related duties as assigned by the supervisor.