Patient Service Associate - Remote
TEKsystems•Durham, NC
•$19 - $21•Remote
About The Position
A typical day in the life of a Patient Services Associate will include outbound calls to payers to verify benefits and gather missing intake information. The responsibilities include documenting coverage details in the Summary of Benefits, updating case notes in the Lynk system to reflect status and actions taken, and handling all payer calls and updating information in CRM.
Requirements
- insurance verification
- insurance coverage
- Call center support
- Health care
- Customer service
- Pharmaceutical industry
- Experience working from home
- outbound call experience
- experience with speaking to payers
- internet speed confirmed
- secure workplace
- experience with call monitoring and QA review of calls
- experience with learning new systems
- greater than one year of patient services/call center environment
- Customer Relationship Management (CRM) software
- Multi-line telephone
- Laptop device, two monitors, docking station, mouse and keyboard, headset, necessary cords)
Responsibilities
- Outbound calls to payers to verify benefits and gather missing intake information
- Documents coverage details in Summary of Benefits
- Updates case notes in Lynk system to reflect status and actions taken
- All payer calls and updating information in CRM
Benefits
- Medical
- dental
- vision
- Critical Illness
- Accident
- Hospital
- 401(k) Retirement Plan
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
