Patient Service Associate
About The Position
This role is responsible for registering patients, updating insurance information, scheduling visits, and other duties as assigned to coordinate patient appointment scheduling. The Patient Service Associate will interact with a diverse patient population, utilize the electronic medical record for patient record maintenance, and be knowledgeable with state and government agencies to provide proper consents. They will also be knowledgeable of and adhere to payer requirements for referrals and authorization, schedule follow-up appointments, referrals, and prior authorizations, and communicate professionally and timely with all parties. The role involves answering incoming phone calls and directing them appropriately, and conveying a professional image by adhering to the established dress code.
Requirements
- High School Diploma/G.E.D.
- Excellent customer service skills.
- Ability to multi-task in a high patient volume unit.
- Ability to learn and utilize resources.
- Strong time management skills.
- Ability to review information and draw appropriate conclusions.
- Good judgement and ability to problem solve; escalate issues as needed.
- Strong teamwork skills and work ethic.
Nice To Haves
- 2-3 years office experience or one year of related experience in a medical practice
- Experience using an electronic health record and Microsoft Office a plus.
Responsibilities
- Responsible for registration and scheduling process for complex patients.
- Responsible for updating the system with registration, scheduling and insurance information.
- Prepares patient disability and out of work / school paperwork.
- Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
- Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
- Understands the practice and hospital strategic plan.
- Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
- Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
- Exemplify Albany Med CARES guiding principles.
- Is a champion to ensure an optimal patient experience.
- Understands and promotes patient and employee safety as our top priority.
- Promotes a safe environment and promptly reports issues.
- Understands patient safety goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
