Patient Service Associate
About The Position
The Patient Service Associate is responsible for the registration and scheduling process for complex patients, updating the system with registration, scheduling, and insurance information. This role also involves preparing patient disability and out-of-work/school paperwork, discussing financial obligations, explaining regulatory forms, and answering patient questions. The associate will work in multiple systems during patient interactions and telephone calls to ensure accurate registration and support clinical workflow. They are expected to understand the practice and hospital strategic plan, support departmental policies and procedures, and represent Albany Medical Center by embodying its guiding principles and ideals. A key aspect of this role is to champion an optimal patient experience and promote patient and employee safety as the top priority, ensuring a safe environment and promptly reporting any issues.
Requirements
- High School Diploma/G.E.D.
- Excellent customer service skills.
- Ability to multi-task in a high patient volume unit.
- Ability to learn and utilize resources.
- Strong time management skills.
- Ability to review information and draw appropriate conclusions.
- Good judgement and ability to problem solve; escalate issues as needed.
- Strong teamwork skills and work ethic.
Nice To Haves
- 2-3 years office experience or one year of related experience in a medical practice
- Experience using an electronic health record and Microsoft Office
Responsibilities
- Responsible for registration and scheduling process for complex patients.
- Responsible for updating the system with registration, scheduling and insurance information.
- Prepares patient disability and out of work / school paperwork.
- Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
- Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
- Understands the practice and hospital strategic plan.
- Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
- Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
- Exemplify Albany Med CARES guiding principles.
- Is a champion to ensure an optimal patient experience.
- Understands and promotes patient and employee safety as our top priority.
- Promotes a safe environment and promptly reports issues.
- Understands patient safety goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
