Patient Service Associate

Akumin • Miami, FL

1d • Onsite

About The Position

The Patient Services Associate I is responsible for answering incoming calls to schedule Radiology appointments and making outgoing calls to patients and physicians. The role primarily involves handling scheduling and pre-registration calls, following standardized processes to gather and provide information. The associate will enter all necessary data into computer systems, focus on one-call resolution for callers, and ensure high-quality customer service.

Requirements

• High School Diploma or equivalent experience required
• 6 months+ of medical or related training and/or experience
• Computer literacy and experience with general office equipment required
• Strong multi-tasking abilities
• Strong communication skills
• Ability to work well with physicians, patients, and coworkers
• Excellent interpersonal and customer service skills

Responsibilities

• Takes incoming calls to schedule Radiology appointments and contacts patients and referring physician offices to schedule appointments
• Follows prescribed list of questions/scripts and provides standardized responses to get and give information during scheduling/pre-registration
• Ensures the gathering of accurate and complete patient data required to complete the scheduling process and any specific information required by customer facility
• Enters all information into the applicable computer system in accordance with documented work processes
• Determines customers’ needs based on incoming calls, escalates calls as necessary to Patient Services Supervisor or Patient Services Manager as appropriate
• Completes any additional job duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED