Patient Service Associate

Akumin

1d•Onsite

About The Position

The Patient Services Associate I is responsible for answering incoming calls to schedule Radiology appointments and making outgoing calls to patients and physicians. The role primarily involves handling scheduling and pre-registration calls based on business needs, following standardized processes to gather and provide information. This position requires entering all information into applicable computer programs and systems, determining the needs of callers with a focus on one-call resolution, and ensuring every customer receives the highest quality of customer service. Akumin Operating Corp. is an equal opportunity employer that believes in strength through diversity, offering an exceptional career in outpatient care with access to cutting-edge technologies and a supportive work environment.

Requirements

High School Diploma or equivalent experience required.
6 months+ of medical or related training and/or experience
Computer literacy and experience with general office equipment required.
Strong multi-tasking abilities, strong communication skills, ability to work well with physicians, patients, and coworkers
Excellent interpersonal and customer service skills.

Responsibilities

Takes incoming calls to schedule Radiology appointments and contacts patients and referring physician offices to schedule appointments.
Follows prescribed list of questions/scripts and provides standardized responses to get and give information during scheduling/pre-registration.
Ensures the gathering of accurate and complete patient data required to complete the scheduling process and any specific information required by customer facility.
Enters all information into the applicable computer system in accordance with documented work processes.
Determines customers’ needs based on incoming calls, escalates calls as necessary to Patient Services Supervisor or Patient Services Manager as appropriate.
Completes any additional job duties as assigned