Lead Patient Service Associate

Jefferson Health Plans • Philadelphia, PA

2d • Onsite

About The Position

The Lead Patient Services Associate (PSA) enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. The Lead PSA serves as a resource to other Patient Services Associates by mentoring, training and assisting in the direction of day to day operations. Primarily working at the front desk of an outpatient practice the Lead PSA verifies insurance, referrals and patient demographic information. The Lead PSA supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

Requirements

• High School Diploma/GED or equivalent
• 3 years patient facing healthcare experience
• Lift and carry 40-50 lbs.
• Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight.
• Frequent to continuous standing/walking.
• Patient transporters can walk 8-10 miles per shift.
• Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Serves as a resource to other Patient Services Associates by mentoring, training and assisting in the direction of daily operations.
• Acts as internal and external point of contact.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED