Hybrid (6 Weeks Onsite, Then Fully Remote) Call Center Agent For Hospital

TEKsystems•Speedway, IN

7d•$16 - $16•Hybrid

About The Position

TEKsystems is looking to hire several Call Center Agents for a large hospital in Indianapolis. The role is 6 weeks onsite for training and then transitions to fully remote. This position involves handling a high volume of incoming calls, scheduling appointments, and ensuring adherence to all case scheduling policies. The agent will also be responsible for communicating essential information for each scheduled appointment and maintaining accurate electronic documentation of patient and case information. The role requires working under pressure to meet deadlines while upholding a high standard of quality and communicating effectively with patients, peers, and superiors.

Requirements

High school diploma
2+ years of call center experience
Strong verbal communication skills with the ability to explain complex information in a clear and patient manner
Ability to have in-depth dialogue, conversations and explanations with members that can be of a sensitive and/or highly confidential nature.
No jumpy tenures
Must be self-motivated and motivated to advance your career
Reliable transportation (for initial onsite training)

Responsibilities

Handle 60+ incoming calls daily.
Schedule appointments.
Follow and reinforce all policies for case scheduling.
Communicate information for each scheduled appointment.
Audit and complete electronic documentation of patient and case information in a timely manner.
Work under pressure to meet deadlines while maintaining a high degree of quality.
Communicate effectively and efficiently with patients, peers, and superiors on a daily basis.