Call Center Agent - Onsite - Indianapolis, IN

aFit Staffing • Indianapolis, IN

15h • Onsite

About The Position

aFit is building a pipeline of Call Center Agents for an anticipated high-volume customer service engagement in Indianapolis. This role is ideal for someone who enjoys helping people, communicates clearly, and can remain calm and professional while assisting customers with questions or concerns. Call Center Agents will work in a structured, fast-paced environment where accuracy, customer service, and reliability are important to success. The position is expected to be fully onsite in downtown Indianapolis and will require consistent attendance during scheduled work hours.

Requirements

• High school diploma or equivalent
• Office or professional work experience
• Strong verbal communication skills
• Ability to navigate multiple systems and locate information quickly
• Data entry and attention to detail
• Ability to work effectively in a fast-paced environment

Nice To Haves

• Customer service experience
• Call center or high-volume phone experience
• Experience assisting frustrated or upset customers
• Government or public-sector experience

Responsibilities

• Serve as a helpful and professional first point of contact for customers.
• Respond to customer questions and requests by phone.
• Listen carefully to understand customer needs and provide accurate information.
• Research account information and status using designated systems.
• Help customers navigate processes and next steps.
• Escalate questions or issues when additional assistance is needed.
• Deliver consistent service while meeting established performance expectations.
• Manage a high volume of customer interactions.
• Follow established procedures and call-handling guidelines.
• Work toward customer service, quality, and call-handling goals.
• Maintain strong schedule adherence throughout the workday.
• Participate in training and coaching to continuously strengthen performance.
• Maintain accurate information and protect customer confidentiality.
• Document customer interactions clearly and accurately.
• Enter and update information in designated systems.
• Review information for accuracy and completeness.
• Handle confidential and sensitive information appropriately.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED