Patient Scheduling Coordinator - Russian Speaking
About The Position
USA Clinics Group is the nation's largest network of outpatient vein, fibroid, vascular, and prostate centers, with over 170 clinics nationwide. Founded by Harvard-trained physicians, our mission is to deliver life-changing, minimally invasive care close to home. We foster a culture of innovation, compassion, and accountability. We are seeking a persuasive and results-driven call center professional to join our team as a Patient Scheduling Coordinator. In this fast-paced, target-driven role, you will connect patients with essential medical care by engaging with them, overcoming objections, and scheduling appointments. Comprehensive training is provided, so no prior medical experience is necessary. This is an excellent opportunity to advance your career, work with cutting-edge technology, and make a real impact on patients' lives within a fast-growing, mission-driven company.
Requirements
- Fluent in English & Russian - Required
- Minimum 1+ years of call center experience in customer service, retention, or a similar role.
- Exceptional communication skills, both verbal and written.
- Strong organizational, data entry, and follow-up skills.
- Proficiency in Word, Excel, and call center systems.
- Ability to empathize with patients while confidently guiding them toward a solution.
- Regular, consistent, and punctual attendance.
Nice To Haves
- Experience in the medical industry is highly preferred.
Responsibilities
- Handle inbound and outbound calls in a high-volume environment.
- Use persuasive communication techniques to overcome objections and secure patient appointments.
- Present a positive, professional, and energetic approach to patients.
- Meet and exceed key performance metrics (KPIs) related to scheduling and retention.
- Educate patients on services, benefits, and appointment details.
- Proactively follow up with patients to ensure continued care and appointment attendance.
- Resolve patient concerns efficiently while maintaining a high level of customer service.
- Accurately enter patient information and schedule appointments in the system.
- Work collaboratively with the team to drive patient engagement and retention.
- Adhere to scripts, decision trees, and compliance protocols.
- Perform additional duties as required.
Benefits
- Health insurance (medical, dental, vision)
- Retirement Plan
- Paid time off (PTO) (vacation, sick)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
