Patient Scheduling Coordinator - Surgical Orthopedics

University of Wisconsin Hospitals and Clinics Authority•Madison, WI

1d•Onsite

About The Position

Work Schedule: 100% FTE, 40 hours per week. Shifts scheduled Monday through Friday between the hours of 8:00 AM – 5:00 PM. Hours may vary based on the operational needs of the department. Pay: UW Health offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay. Be part of something remarkable Join the #1 hospital in Wisconsin where you’ll be the gateway to remarkable healthcare by providing excellent phone-based customer service! This is a great role to start your career with UW Health. This position offers a wide range of growth opportunities to staff members dedicated to serving our patients.

Requirements

Minimum – High school diploma or equivalent.
Minimum – One (1) year of previous experience working in an office or customer service environment.

Nice To Haves

Associate or Bachelor’s degree in Business Administration, Healthcare, or other related field.
One (1) year or more of electronic medical scheduling.

Responsibilities

Facilitate and coordinate the care of our patients through effective and timely scheduling.
Schedule complex appointments which require the coordination of multiple resources to complete scheduling for surgical and non-surgical procedures.
Evaluation of scheduling policies and procedures.
Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
Act as a liaison with leadership to determine scheduling resource needs.