Patient Scheduling Coordinator, Ophthalmology

American Addiction Centers • Winston-Salem, NC

2d • $21 - $31 • Onsite

About The Position

The Patient Scheduling Coordinator is responsible for coordinating patient care activities, including scheduling appointments, managing diagnostic testing, and facilitating communication between patients, providers, and clinical teams. This role requires independent judgment, strong organizational skills, and a high level of customer service in a fast-paced clinical environment.

Requirements

• High school diploma or GED required
• Minimum of three (3) years of clerical experience, including at least six (6) months at a Patient Scheduling Coordinator level or equivalent
• Basic Life Support (BCLS) certification required within 30 days of hire
• Must successfully complete and maintain required internal certification program and accuracy standards
• Knowledge of third-party payors and basic understanding of ICD and CPT coding (or willingness to obtain)
• Strong data entry skills (minimum 5,000 keystrokes per hour with ≤3% error rate)
• Ability to work independently in a high-volume clinical environment
• Strong multitasking and organizational abilities
• Excellent customer service and communication skills

Nice To Haves

• Experience with IDX, Medipac, LastWord, or similar systems preferred
• Familiarity with managed care or health insurance processes

Responsibilities

• Schedule clinical appointments for new and returning patients, prioritizing based on clinical urgency using IDX and other scheduling systems
• Coordinate laboratory work and diagnostic testing utilizing systems such as LastWord, NotesLink, and Logician
• Assess patient needs via phone and determine appropriate scheduling timeframes
• Facilitate coordination among providers, patients, nursing staff, and external partners to ensure completion of required testing and documentation
• Coordinate inpatient and outpatient testing, including logistics such as transportation and timing
• Prepare patient charts and ensure all required documentation is complete prior to visits
• Address patient inquiries regarding clinic policies and assist in resolving concerns or complaints
• Support patient needs, including accommodations such as interpreter services
• Assist in training and onboarding of new staff
• Process required system transactions and assist with medical coding and billing accuracy
• Coordinate surgical procedures, including scheduling, pre-certifications, and resource planning
• Perform financial-related tasks such as insurance authorization and billing inquiries
• Participate in required training and departmental meetings; maintain compliance with all policies
• Perform other duties as assigned

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED