Patient Scheduling Coordinator

Dental Care Alliance•Kings Point, FL

3d•Onsite

About The Position

Advanced Dentistry of South Florida, a premier multi-specialty dental practice serving the community since 1982, is seeking an experienced Patient Service Representative with prior dental office experience. This role is crucial for maintaining smooth practice operations and ensuring outstanding patient experiences. The ideal candidate thrives in a fast-paced environment and is passionate about patient satisfaction and schedule success.

Requirements

Dental office experience required
Strong communication and customer service skills
Comfortable working with computers and digital systems
Strong organizational skills with the ability to multitask effectively
Positive attitude, professionalism, and a team-first mindset
4+ years of hands-on experience working in a dental office
Experience answering telephone

Nice To Haves

Experience with Dentrix, Eaglesoft, Open Dental, or similar software preferred
Experience working in a dental, medical, or other health-care office
Knowledge of insurance plans (HMO/PPO)

Responsibilities

Answering and managing high-volume inbound calls
Scheduling, confirming, and optimizing patient appointments
Greeting and checking in patients
Verifying dental insurance benefits and eligibility
Collecting copays and patient payments
Assisting patients with treatment and financial discussions
Managing patient communications through phone, email, and text
Supporting recall, reactivation, and schedule-fill initiatives
Maintaining accurate patient records and documentation
Collaborating closely with doctors, hygienists, and leadership to ensure an exceptional patient experience