Patient Scheduler

Brown Medicine•Providence, RI

1d•$18 - $30•Onsite

About The Position

The Scheduling Clerk reports to the Manager Medical Imaging for The Miriam Hospital or the Diagnostic Imaging Center. Under general supervision, performs a variety of clerical, scheduling and recordkeeping duties in support of each specific modality in the Diagnostic Imaging Department/Diagnostic Imaging Center. All essential functions performed in this position reflect the age-specific needs of the patients. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

Requirements

Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development and cultural patterns in each step of the care process.
High school graduate plus one year formal training.
Typing/data entry required.
Knowledge of medical terminology required.
Detail oriented.
Interpersonal skills to effectively communicate with patients, visitors, physicians, and hospital staff of all levels.
One year of clerical experience preferably in health care environment.

Responsibilities

Maintains standards of professional and ethical conduct.
Greets and directs all patients and visitors upon arrival to The Miriam Hospital’s Diagnostic Imaging Department and/or The Miriam’s Diagnostic Imaging Center (MDIC).
Answers telephonentercom calls; routes calls and/or takes messages; initiates telephone calls, as requested.
Enters and edits all patient information into computer, including patient type, patient activity, and charge entries.
Practices in accordance with all Physician Order Management policies and procedures.
Follows all clinical informatics downtime procedures for entering data into patient’s electronic profile.
Obtains missing patient data from nursing units or outside facilities, as needed.
Schedules appointments for diagnostic imaging examinations as appropriate for modality using LifeChart.
Obtains written physician orders from physicians, physicians’ offices, and patients, as needed.
Inspects orders for completeness.
Scans all pertinent paperwork on each patient in LifeChart.
Calls the physician’s office or appropriate location to obtain required patient’s history and physical information, if appropriate.
Schedules biopsies and surgical cases with physicians’ office staff and OR scheduling staff.
Obtains outside images and assures that history and physical and laboratory results are available.
Obtains approval by the physician assistant and/or radiologist.
For Interventional Procedures: Routes consult order, as needed, to the Radiologist/Physician Assistant to be protocoled and converts interventional consult to scheduled exam. Any discrepancies are brought to the attention of the technologist or manager and/or physician / PA, as needed.
Places orders for outpatient exams in LifeChart, if paper order.
Screens patient, answers questions and gives routine instructions to patients, physicians’ offices and hospital personnel regarding various preparations for examinations.
Distributes exam preparations, as appropriate.
Places confirmation calls to outpatients and instructs on proper registration procedure and exam prep, as needed.
Instructs patients/physician offices on proper registration procedure and exam prep.
The Miriam Hospital’s Scheduling Clerk contacts nursing unit to screen in-house patients for proper exam prep, as needed.
Retrieves prior images required for comparison for Diagnostic Radiology, MRI, Ultrasound, Bone Densitometry, Mammography, CT Scan, Nuclear Medicine and Vascular Interventional Radiology sections, as needed.
TMH Scheduling Clerks cross-train in at least one other ancillary scheduling area, in order to ensure optimal coverage at all times.
Competency is maintained by regularly rotating to other scheduling areas.
Scans required documents, such as paper orders, outside lab / radiology results and screening forms, as well as other patient information required for medical/legal purposes into LifeChart.
Verifies that outpatients have been registered in Admitting Department, have appropriate paperwork and ID wristbands, and are properly prepped.
Verifies patient ID by asking for two forms of identification (name and date of birth).
Practices TPESR+ appropriately.
Monitors inpatients, emergency room patients and/or outpatients to ensure that their stay in the designated Diagnostic Imaging Department and/or MDIC area is as comfortable and safe as possible.
The MDIC scheduler obtains previous mammography images and reports prior to patient’s scheduled mammogram appointment, consistent with FDA / MQSA requirements.
Releases preliminary examination reports via telephone or fax to authorized personnel, including physicians’ offices or other hospitals while maintaining ethical conduct.
The MDIC scheduling clerk maintains all film jackets in the film area using the terminal digit filing system.
The MDIC scheduler tracks all film jackets to and from their location and packages film or CD requests for patients, physicians and outside facilities after obtaining specific information regarding their release.
Notes and verifies identification prior to releasing films or CD.
The MDIC scheduler also signs in outside films and/or CDs, returns MDIC borrowed films and returns borrowed films within 14 days, unless otherwise specified.
Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures, and objectives.
Communicates effectively with all Brown University Health Diagnostic Imaging schedulers, including TMH, MDIC and the Diagnostic Imaging Business Center.
Assists in training of new hires to ensure consistency in practice.
Participates in monthly staff meeting and may record minutes, as assigned.
Performs other related duties, as required.