Patient Scheduler

Meeker Memorial Hospital & Clinics•Litchfield, MN

1d•$18 - $25•Onsite

About The Position

Operates PBX or multiline telephone system to answer incoming calls and directs callers to appropriate personnel. Coordinates multi-provider calendars, processes insurance verifications, and handles specific tasks like managing referrals and diagnostic test orders. Serves as a patient/client’s primary point of contact and requires a blend of technical accuracy in EHR data entry and empathetic communication to navigate a fast-paced environment.

Requirements

High school diploma required
One year of medical office or similar healthcare clerical/customer service experience is required.
Basic computer and word processing skills.
Ability to work with multiple phone lines.
Basic medical terminology and patient scheduling.
Strong attention to detail and organizational skills.
Ability to manage and maximize the schedule/efficiency of multiple therapists.
Ability to balance billing sheets and manage petty cash box.
Strong written and verbal skills.
Strong interpersonal human relations skills
Skilled at incorporating AIDET into customer service/professional practice and ability to work and communicate effectively with patients, families, and others.
Knowledge of role in patient confidentiality and protecting patient information from unauthorized access, use, or disclosure as defined by HIPAA.
Ability to respond quickly and decisively to emergency situations and be able to participate in shelter-in-place and disaster response protocols.
Ability to work with interdisciplinary teams, communicating effectively with patients, families, and healthcare providers.
Ability to demonstrate the knowledge and skills essential for providing care/assistance to specific patient populations.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook), secure messaging applications, and collaborative tools (e.g.) Microsoft Teams, Google Workspace.
Proficiency with Paycom HRIS system and related computer software necessary for this position, i.e. EPIC Scheduling/EHR.
Ability to apply logical problem-solving and decision-making skills in both routine and occasionally complex situations.
Support clinical teams by anticipating needs and responding to urgent requests with tact and efficiency.
Ability to read, interpret, and act upon a variety of documents and information sources needed to successfully perform the essential functions of the position.
Ability to write routine reports and correspondence.
Skilled at communicating information and ideas clearly in both written and verbal formats, adapting tone, style, and messaging for a variety of audiences.
Strong communication, customer service, and attention to detail.
Ability to accurately perform basic mathematical calculations in all units of measure using whole numbers, common fractions, and decimals.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Verify insurance, copays, and billing information with strong numerical precision.
Understand and adhere to MMHC’s compliance standards as they appear in MMHC’s Compliance Program and related policies.
Attend all mandatory education programs and demonstrate proficiency related to general safety and regulatory compliance.
Attend all department-specific training, and demonstrate proficiency related to safety and job-related hazards.
Understand and follow MMHC procedures for exposure control / bloodborne and airborne pathogens.
Comply with all relevant MMHC policies, procedures, guidelines, and all other regulatory standards and requirements.
Attire is neat, clean, and appropriate for the work environment according to MMHC policy.
Wear proper identification while on duty.
Maintain confidentiality of all hospital and patient information at all times.
Report to work on time and maintain defined standards for attendance.
Attend mandatory meetings.
Able to perform essential job duties that meet job performance expectations and organizational standards while upholding MMHC mission and values.

Nice To Haves

Associate's degree or equivalent from two-year college or technical school preferred
Previous experience working within a rural healthcare environment.
EPIC Cadence Training

Responsibilities

Retrieves messages from voice mail and forwards to appropriate personnel.
Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
Answers questions about organization and provides callers with address, directions, and other information.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Monitors visitor access and issues passes when required.
Updates appointment calendars.
Receives, sorts, and routes mail, and maintains and routes publications.
Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
Manages petty cash.
Orders, receives, and maintains office supplies.
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
Performs other clerical duties as needed, such as filing, photocopying, and collating.
Manages insurance authorizations and work comp authorizations, maintains records of interactions with work comp and insurance companies. Informs the therapists of authorizations and inputs data into the EMR system in order to track visits.
Processes claim forms and informs patients of their insurance coverage needs and meeting criteria for specific companies in order to have therapy services covered.
Communicates with billing in order to make changes to ensure accuracy in billing.
Attends insurance seminars and webinars for Rehab to ensure our billing practices meet industry standard.
Change addresses and phone numbers and inputs information into the call service for appointment reminders.
Checks the appointment reminder service each morning and makes adjustments to the schedule needed. Sends an email of cancellations to the individual therapists for their review.
Organizes team meetings and provides data on cancellations and reasons for patient requests.
Makes adjustments to the schedules to accommodate the patient and therapist after communication to the therapist regarding need has been completed.
Tracks the vacation and coverage for inpatients, puts this information into the templates and schedule.
Completes end of the month reports and statistics as requested by the Rehab Manager.
Takes intake information for patients regarding incontinence and sends out journals for them to document their issues prior to attending their first therapy session.
Manages discharge lists and pulls charts giving them to each therapist and processes the discharges upon completion.