Patient Scheduler

Tidelands Health•US SC Remote, SC

2d•Onsite

About The Position

The Patient Scheduler I is responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards. The purpose of this position is to schedule patient appointments for designated areas according to Tidelands Health protocols. Provides courteous, professional and efficient service to patients and providers. Responsible for accurately completing registration process for all patients including collection of co-payments and patient demographic information. The Scheduler assures that patients have all information they need so that they will arrive on time and prepared for their procedures and that the hospital has all the information required to bill properly for its services. Receives requests to schedule procedures from physician offices and patients and schedules the procedure according to the availability of the various departments. Provides accurate information so that all departments may view and print the schedule for the appointments daily and maintains open communication with hospital departments regarding schedule changes. Performs various administrative support duties for department/work location. Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.

Requirements

High School Diploma or Equivalent Required
At least 1 year of related customer facing experience Required

Nice To Haves

Call center, patient scheduling and/or physician front-office experience Preferred
Experience in a healthcare setting Preferred
Demonstrated understanding of basic medical terminology preferred

Responsibilities

Pre-registering and scheduling patient encounters for provider services.
Utilizing excellent customer service standards.
Scheduling patient appointments for designated areas according to Tidelands Health protocols.
Providing courteous, professional and efficient service to patients and providers.
Accurately completing the registration process for all patients, including collection of co-payments and patient demographic information.
Ensuring patients have all necessary information to arrive on time and prepared for procedures.
Obtaining all information required for proper billing of services.
Receiving requests to schedule procedures from physician offices and patients.
Scheduling procedures according to the availability of various departments.
Providing accurate information for departments to view and print daily schedules.
Maintaining open communication with hospital departments regarding schedule changes.
Performing various administrative support duties for the department/work location.
Opening, sorting, and distributing all types of mail and correspondence as necessary and assigned.