Patient Scheduler 3, Vascular Lab, Full-Time

University of Miami•Miami, FL

1d•Onsite

About The Position

This is an onsite position at the University of Miami Hospital UTower - Vascular Lab. The Patient Scheduler oversees the scheduling workflow of all departmental patient schedulers. They provide daily pending orders and scheduling reports to the manager, as well as first available reports weekly or as needed. The role involves triaging the diagnostic technologist worklist schedule daily to ensure accuracy, and using the EGAIN web-based system to monitor phone volumes and agents for quality assurance. The Patient Scheduler performs quality assurance checks on calls and provides individual reports for assigned agents weekly. They assist the supervisor with the introduction and implementation of new scheduling techniques and procedures, ensuring staff competency. Additionally, they help maintain proper scheduling staffing levels and provide leadership, education, and orientation to new scheduling staff. This role acts as a role model for patient schedulers, supports managerial decisions, and promotes teamwork and open communication. The Patient Scheduler assists the supervisor with employee performance evaluations and ensures staff adherence to departmental guidelines. They provide STAT overbook slots for all radiology modalities and edit database and software templates when leadership is unavailable. The position requires adherence to University and unit-level policies and procedures and safeguarding of University assets. This list of duties is not exhaustive and may be expanded as needed.

Requirements

High School diploma or equivalent
Minimum 3 years of relevant experience
Skill in completing assignments accurately and with attention to detail.
Ability to lead, motivate, develop and train others.
Ability to recognize, analyze, and solve a variety of problems.
Ability to communicate effectively in both oral and written form.
Ability to work independently and/or in a collaborative environment.
Ability to process and handle confidential information with discretion.

Nice To Haves

Not Applicable

Responsibilities

Oversees scheduling workflow of all departmental patient schedulers.
Provides daily pending orders and scheduling reports to manager.
Provides first available reports on a weekly basis or as needed to manager.
Triages diagnostic technologist worklist schedule on a daily basis to ensure there are no discrepancies on the schedule.
Works with EGAIN web-based system to constantly monitor phone volumes and agents for daily quality assurance.
Performs quality assurance checks on calls and provide individual reports for each assigned agent on a weekly basis.
Assists supervisor with the introduction and implementation of new techniques and procedures for scheduling, ensuring all staff are competent.
Assists supervisor in conducting performance improvement meetings concerning scheduling workflows.
Assists supervisor in maintaining proper scheduling staffing levels.
Provides leadership, education, and orientation to all new scheduling staff.
Acts as a role model for all patient schedulers and supports all managerial decisions by promoting a team effort and open lines of communications.
Assists the supervisor with employee performance evaluations on a weekly and yearly basis.
Ensures staff utilizes departmental guidelines for consistency.
Provides STAT overbook slots for all radiology modalities to all patient schedulers.
Edits database and software templates as needed when leadership is unavailable.
Adheres to University and unit-level policies and procedures and safeguards University assets.