Patient Scheduler, Cardiovascular, Full-time

University of Miami•Miami, FL

2d•Onsite

About The Position

The University of Miami UHealth Cardiology Department is seeking a full-time Patient Scheduler 2 in Miami. This role involves delivering exceptional customer service by communicating with patients over the phone to provide necessary information and coordinating the scheduling of diagnostic therapy and other procedures/treatments for UHealth. The incumbent will interact directly with referring physicians, radiologists, technologists, and patients to ensure smooth coordination of procedures and exams. The University of Miami UHealth-University of Miami Health System is South Florida's only university-based health system, providing leading-edge patient care, research, and medical education. It serves South Florida, Latin America, and the Caribbean, with physicians representing over 100 specialties and sub-specialties, and more than one million patient encounters annually. The University of Miami is a vibrant and diverse academic and healthcare community, recognized as a top research university and academic medical center.

Requirements

High School diploma or equivalent
Minimum 2 years of relevant experience

Responsibilities

Deliver exceptional customer service by communicating with patients over the phone to provide necessary information.
Request information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth.
Interact directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams.
Schedule all types of complex exams with attention to detail.
Deliver exceptional customer service by answering incoming phone calls or contacting patients by phone to determine exam time.
Obtain and verify necessary demographic and insurance information.
Screen and verify information for accuracy when scheduling exams.
Manage high call volumes to ensure best possible customer service by properly educating the patient on exam preparation and answering questions.
Utilize multiple computer applications, scheduling software, network drives to schedule multiple exams within multiple modalities and entities across the UHealth system.
Use complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.
Coordinate processes and timing as required by the physician and facility for special procedures.
Notify appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.
Adhere to University and unit-level policies and procedures and safeguards University assets.