Patient Scheduler - Raytown Family Medicine Clinic

University Health • Raytown, MO

1d • Onsite

About The Position

The Patient Scheduler is the first point of contact for patients at Raytown Family Medical Care. This role guides patients through their visit, including scheduling appointments, check-in, registration, and check-out, while helping ensure a smooth patient experience and an organized front desk. The scheduler maintains accurate patient records, manages patient flow and clinic scheduling, answers phone calls, responds to patient requests, and explains health benefits, financial obligations, and the organization’s Discount Policy.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Excellent verbal communication skills.
• Strong written communication skills for communicating with patients and staff.
• Proficiency with computer hardware and software, including the ability to navigate patient management systems.
• Ability to maintain accurate patient records and verify information.

Responsibilities

• Assist patients with scheduling, check-in, registration, and check-out.
• Manage patient flow and support timely, efficient scheduling and check-ins.
• Accurately enter and maintain patient demographic and financial information in the system.
• Answer phone calls and respond to patient requests.
• Explain health benefits, financial obligations, and the organization’s Discount Policy.
• Manage and optimize the clinic schedule to support an effective patient experience.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED